1. Cancellation Policy for Accommodation

(B&B, Yurt, or Other Accommodation)

Our accommodations can be booked through platforms such as Airbnb and Booking.com, as well as directly through us via invoice. Conditions are generally similar, although policies on external platforms may differ slightly.

Cancellation Policy for Direct Bookings (Invoice Bookings)

• Cancellation up to 5 days before arrival: 90% of the total amount will be refunded.
• Cancellation within 5 days before arrival: We reserve the right to charge the following:
  • Full payment for nights already stayed
  • 1 additional night
  • 40% of the remaining nights booked

If you have questions or feedback regarding your booking, please feel free to contact us. We are always happy to think along with you.

2. Cancellation Policy for Workshops

(One-Day or Two-Day Workshops)

Our workshops are organized on a small scale and prepared with great care. Therefore, the following cancellation conditions apply.

Cancellation by Participant

• Up to 6 weeks before the workshop: free cancellation with a full refund.
• Within 6 weeks before the workshop: refunds are only possible if we are able to fill your spot with another participant.

Illness or Personal Circumstances

We understand that illness or unexpected personal situations may occur. Because our workshops are small-scale, it is often difficult to find replacement participants on short notice.

Therefore, the following applies:

• Cancellation due to illness up to 3 days before the workshop: 80% refund of the paid amount.
• Cancellation within 72 hours before the workshop: refunds are only possible if the place can still be filled.

If a refund is not possible, we will — whenever feasible — offer a voucher or participation on another date.

Cancellation or Rescheduling by Altai

If there are insufficient registrations, Altai reserves the right to cancel or reschedule a workshop. In such cases, participants will receive a full refund or a suitable alternative.

Force Majeure

In exceptional situations of force majeure, Altai may be required to cancel, interrupt, modify, or reschedule a workshop. Force majeure includes circumstances beyond our reasonable control, including but not limited to:

• Extreme weather conditions
• Natural disasters
• Pandemics
• Strikes
• International travel restrictions
• Cancelled flights or transportation problems
• Government measures
• Safety threats
• Infrastructure or airspace disruptions
• Venue closures
• Illness or unexpected absence of essential performers, teachers, or organizers

In these situations, we will always aim to find a fair and reasonable solution together. Depending on the circumstances, this may include:

• Rescheduling the workshop
• Offering a voucher
• Partial refund

Any refunds may be reduced by non-recoverable costs already incurred.

Altai is not liable for additional costs such as transportation, third-party accommodation, insurance, or other personal expenses. We strongly recommend participants arrange suitable travel and cancellation insurance.

3. Cancellation Policy for Multi-Day Workshops & Retreats

Our retreats and multi-day workshops require long-term preparation, reservations, and international planning. Therefore, the following conditions apply.

Cancellation by Participant

• Up to 8 weeks before the start date: full refund.
• Within 8 weeks before the start date: refunds are only possible if the available place can be filled by another participant.

Cancellation or Rescheduling by Altai

In case of insufficient participants, Altai reserves the right to cancel or reschedule a retreat or workshop. Participants will then receive a full refund of the participation fee or be offered a suitable alternative.

Force Majeure

In cases of force majeure, Altai reserves the right to modify, reschedule, partially adjust, or cancel programs.

Force majeure includes, but is not limited to:

• Extreme weather conditions
• Natural disasters
• Pandemics
• Strikes
• International travel problems
• Cancelled flights
• Airspace closures
• Safety threats
• Government measures
• Illness or unexpected absence of teachers, artists, or organizers

If an activity cannot fully continue due to force majeure, we will always try to offer a fair solution appropriate to the circumstances and costs already incurred. This may include:

• Rescheduling the program
• Offering a voucher
• Partial refund

Altai is not liable for additional costs such as transportation, hotel stays, insurance, or other personal expenses incurred by participants. We therefore strongly advise arranging appropriate travel and cancellation insurance.